Return and refund policy

1. Return Period

We offer a 30-day return policy. You may request a return within 30 days of receiving your order.

Return Conditions

  • Items must be in original condition, unused, unwritten, and unmarked
  • Items must have original tags and intact packaging
  • Please keep your purchase receipt or order confirmation

Please Note: Inspect items carefully before returning. If you have any questions about a product, feel free to contact us.

2. Return Process

Step 1: Submit a Return Request

Please contact us through the following:

Step 2: Wait for Review

Our customer service team will review your return request within 1-2 business days.

Step 3: Receive Return Instructions

Once approved, we will send you the return shipping label, detailed instructions, and the designated return warehouse address via email.

Address: 3250 W Olympic Blvd #320, Los Angeles, CA 90006, United States

Step 4: Ship the Item

Please ship the item within 7 business days of receiving the return instructions and keep the tracking number for your records.

Step 5: Refund Processing

  • Once we receive and inspect the item, your refund will be processed within 10 business days
  • Refund will be credited to your original payment method
  • If you have not received your refund after 10 business days, please contact us

Note: Packages sent back without prior return authorization will not be accepted.

3. Exchange Policy

We understand that you may wish to exchange an item for a different style or variant. Here are the exchange guidelines:

Exchange Options

Same Item Exchange: If you need to exchange for a different size, color, or quantity of the same item, please first request a return. Once the refund is processed, you may place a new order for the desired item.

Different Item Exchange: If you wish to exchange for a different product, please request a return and then shop for your new item separately.

Exchange Process

  1. Contact customer service to submit an exchange request
  2. Wait for approval (1-2 business days)
  3. Ship the original item to the designated address
  4. Once the return is confirmed, place a new order for the desired item
  5. Your new item will be shipped according to our standard process

Exchange Timeframe

  • Please submit your exchange request within 30 days of receiving the item
  • Any price difference or additional shipping costs are the customer's responsibility
  • If the desired exchange item is out of stock, we will offer a refund or a similar-value alternative

Tip: To ensure you get the item you want, we recommend requesting an exchange and shipping the item back as soon as possible.

4. Damaged or Defective Items

Inspect Your Order

Please inspect your order immediately upon delivery:

  • Check if the packaging is damaged
  • Verify the correct quantity
  • Look for any quality issues

Report Problems

Contact us immediately if you find any of the following:

  • Item is damaged or defective
  • Wrong item received
  • Item does not match the description
  • Missing items from your order

Email: info@youngartamerica.com Phone: +13237310036

We will handle your case promptly and provide a refund or replacement as appropriate.

5. Non-Returnable Items

To ensure product quality and customer health, the following items cannot be returned:

Non-Returnable Item List

Used Stationery: Opened notebooks, used pens/pencils, ink, paint, correction fluid, etc.

Writing Consumables: Opened sticky notes, tape, stickers, stamps, etc.

Custom Products: Engraved pens, custom notebooks, personalized stationery sets, custom gift boxes

Promotional Items: Discounted items, sale items, limited-time offer products

If you have questions about whether a specific item is returnable, please contact us before purchasing.

6. Refund Information

Refund Process

  1. We receive and inspect your returned item
  2. Once the item meets return conditions, the refund process begins
  3. Refund will be credited to your original payment method

Refund Timeline

  • Refund Completion: Within 10 business days after approval
  • If refund has not been received after 15 business days, please contact us

Refund Methods

Based on your original payment method, refunds will be credited as follows:

  • Credit/Debit Card: Refunded to the original card
  • PayPal: Refunded to your PayPal account

7. Contact Us

If you have any questions or need assistance, please don't hesitate to reach out:

Phone: +1 323 731 0036

Email: info@youngartamerica.com

Store Address: 3250 W Olympic Blvd #320, Los Angeles, CA 90006, United States

Business Hours:

  • Monday to Saturday: 10:00 AM - 8:00 PM
  • Sunday: 11:00 AM - 6:00 PM

For in-store inquiries or pickups, please note our business hours. Outside of business hours, you can reach us via email and we will respond as soon as possible.

Thank you for choosing Young Art America! We are committed to providing you with quality stationery products and an excellent shopping experience.